10962_PUCA_Stepmode

Payment Policy

Payment for an order can be made by any payment method offered on the Linstashop platform.

In the case of deliveries of several orders or split deliveries of the same order, the customer is only obliged to pay for the items received each time.

In the event of non-payment (total or partial) of the total amount of the invoice, the order delivered on D-Day will be taken back by the delivery person.

Delivery Policy

Delivery is made to the place indicated by the buyer on the order form, with personal delivery.

The delivery time indicated when the order is placed is only indicative and is in no way guaranteed. Deliveries are made by our transport partners, and the customer is notified by phone before a delivery.

As a result, any reasonable delay in the delivery of the products shall not result in the buyer being liable to:

* The award of damages;

* Cancellation of the order.

If damage occurs during the transport of the order, and in the event of delivery of a package that is clearly and visibly damaged, or does not contain all of the invoiced goods, it is the customer's responsibility to refuse the delivered package and to inform customer service without delay in order to remedy it.

Refund Policy

Once the order has been received, the buyer has a period of 3 days to exercise his right of withdrawal without having to pay a penalty. After this period, the customer is no longer able to return a product. This right of withdrawal is only valid if justified, in particular due to goods that do not conform to those displayed on the site or an error in the product sent.

All returns must be made in the original and complete condition of the package (packaging, accessories, instructions). Otherwise, the customer will be liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return shipping costs are the responsibility of the customer.